Repairs Manager

Interim – 3 months initially

Hybrid working: 3 days on site (South East, location anonymised)

The Opportunity

We are seeking an experienced Repairs Manager to lead the day‑to‑day delivery of a frontline repairs service for a housing organisation in the South East. This interim role will focus on operational oversight, contractor performance, and the effective management of disrepair, damp & mould, and HHSRS-related cases.

You will provide hands‑on leadership, technical oversight, and ensure regulatory compliance while maintaining high standards of customer service and risk management.

Key Responsibilities

* Manage the end‑to‑end repairs service, overseeing workflow and contractor performance (including a co‑located main contractor).

* Lead on disrepair cases, working closely with internal legal teams to meet deadlines, prepare responses, and support evidence gathering.

* Line manage and provide technical guidance to surveyor(s) and repairs officers, including workload allocation and case oversight.

* Oversee complex damp & mould and HHSRS cases, commissioning specialist reports and Chartered Surveyor input where required.

* Respond to low‑level complaints and act as a point of contact for residents on repairs-related matters.

* Monitor budgets and approve day‑to‑day expenditure within delegated authority.

* Track and report on performance against KPIs, risks, and compliance requirements.

Essential Experience

* Proven experience managing a frontline repairs or maintenance function.

* Strong track record of managing external contractors.

* Solid knowledge of damp & mould, HHSRS, and housing disrepair processes.

* Confident working in a regulated housing environment with legal and compliance considerations