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We have a current opportunity for an Interim Operations Manager to oversea the installation of utility metering to domestic and industrial premises across SE England. This will be based in Milton Keynes and require a presence in the offices 3 days a week and 2 working from home.

Candidates by experienced in rolling out of metering technology and managing a team as well as reporting back to Senior Management with updates on progress, efficiencies etc.

Main responsibilities

Line manage a cross functional team of operative , driving performance to;

Market leading level of metering services, quality, cost and efficiency

Support the achievement of the overall SMART/AMR roll out programme

Optimise companies onboarding process, maximising the number of meters starting on time with the correctly appointed agents avoiding financial penalties and resulting in great customer service

Proactively manage individual and team performance, development and resourcing

Collaborate with customer facing teams, customers and brokers to seek feedback on service offering to support company growth and retention targets

Be involved in multi-disciplinary projects to enhance digital capabilities within operations and manage a diverse team.

Support the team in resolving complex issues in each specialised area

Enhance customer journeys; working with the process and performance team, and digital teams, identify and drive data improvements in the use of systems, people & processes and ensure they are embedded into Customer Operations teams & business areas where cross functional activity exists.

Provide leadership and expert knowledge on all aspects of B2B energy operations. Upskill and cross train team members.

Drive operational compliance, working with the Regulations team to deliver strong compliance, governance and adherence to Supply Licence Conditions

Develop, implement and track a set of data KPI’s to monitor performance, productivity & quality and provide accurate and timely reports and insight to the Senior Management Team.

Leading and managing initiatives and projects in the areas of data.

Conduct regular data performance reviews with the teams, working in partnership to continuously improve quality & consistency of data across the operational teams

Ensuring we have slick and effective processes to drive successful outcomes that improve cost to serve that increase productivity

Establish and drive new ways of working that will improve the quality and integrity of data

Effectively scrutinise data highlighting any risk issues

Ensure processes are updated, embed into the teams by ensuring training is provided

Represent ‘Data Integrity’ on all technology projects to ensure quality and standards are maintainedWhat we are looking for:

Demonstrated experience in managing multi-functional teams including registration/metering to success

Strong organisational skills with the ability to balance tactical and strategic priorities

Knowledge of Junifer systems

Experience of UK power and gas systems and markets and B2B industry processes

Strong communication and influencing skills

A commercially focused individual with an understanding of profit-drivers and the linkages to process improvement/operational and service excellence

Excellent analytical and problem-solving skills with attention to detail

Effective use & data Information

Continuous Improvement / NWOW

Ability to communicate, collaborate and provide staff guidance & training

Ability to self-manage, take ownership of process and system improvements and drive changes through to delivery of data insight

Understanding data requirements to regulatory requirements

Our role in supporting  and

As an international workforce business, we are committed to sourcing personnel that reflects the and values of our client base but also that of Orion Group. We welcome the wide range of experiences and viewpoints that potential workers bring to our business and our clients, including those based on , , culture, educational and professional backgrounds, race, ethnicity, , and expression, , and , job classification and religion. In our inclusive workplace, regardless of your employment status as staff or contract, everyone is assured the right of equitable, fair and respectful treatment

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.