A leading IT service management firm is looking for an experienced Interim Head of Service Delivery Transformation to lead a significant improvement programme. This hybrid role involves redefining service delivery across multiple departments, driving measurable changes aligned with ITIL principles. The ideal candidate will have a strong track record in service management transformation, experience with procurement processes, and the ability to collaborate with senior stakeholders. This role is not typical BAU management and requires a focus on structured improvement initiatives. #J-18808-Ljbffr