internal-sales-administrator
New Yesterday
Location: Southam
Salary: £25,000 – £27,000
Hours:
- Monday–Thursday: 8:30am – 5:00pm
- Friday: 8:30am – 4:00pm
Benefits: Free on‑site parking
You’ll play a key role in delivering excellent customer service, supporting the sales process and ensuring efficient, accurate administration.
What You’ll Be Doing
Customer Support & Sales Administration
- Acting as the first point of contact for all customer enquiries
- Responding promptly to calls and emails with a friendly, professional manner
- Logging enquiries onto the internal database
- Preparing and registering quotations and ensuring customers receive them
- Assisting with processing sales orders, despatches and customer invoicing
- Ensuring customer delivery requirements and confirmed dates are met
- Tracking and following up quotations
- Preparing export documentation for UK and overseas shipments
- Raising internal works instructions and Bills of Materials
- Maintaining accurate customer records and filing systems
- Processing customer returns
- Preparing certificates (test, conformity, and origin)
- Liaising with suppliers for pricing and delivery information
- Providing basic technical support to customers and external personnel
- Assisting with marketing activities, website updates and exhibitions
- Providing office cover for colleagues during holidays or absence
- Managing general office duties including filing and incoming post
- Maintaining excellent housekeeping and adhering to data‑protection standards
- Participating in training to maintain and develop skills
- Excellent communication and customer service skills
- Friendly, confident and professional manner
- Strong organisational skills and the ability to manage multiple tasks
- Good typing, data‑processing and administration ability
- Competent with Microsoft Office
- Experience with Sage (desirable)
- Previous sales administration or customer service experience (desirable)
- A proactive mindset and willingness to learn
- A diverse and engaging role with lots of variety
- Supportive team environment
- Opportunities to develop sales and customer service skills
- Early finish every Friday
- Free on‑site parking in a convenient Southam location
- Location:
- Southam
- Salary:
- £25,000 - £27,000 per annum
- Job Type:
- FullTime
