IT Engineer / 2nd Line - 365 / Networking / MSP Visiting client sites and remote in to resolve escalations 1st line can't fix. You'll diagnose, fix, and document-fast and clean. Based at one HQ site, but some travelling to satellite offices in South East. What you'll do Troubleshoot Windows 10/11, Microsoft 365 (Teams, SharePoint, Exchange), and on-prem AD/Azure AD.

Image/deploy devices via Intune/Autopilot; handle joiner/mover/leaver tasks.

Tackle networking basics (DNS/DHCP, VPNs, switches, Wi-Fi) and light server work (Windows Server, Hyper-V/VMware).

Deliver mini-projects: hardware refreshes, Wi-Fi upgrades, small site moves.

Own tickets end-to-end, hit SLAs, and keep crystal-clear comms with your colleagues and end users

What you'll bring 2nd line/ Client facing experience (MSP exp is ideal, but not essential).

Strong Microsoft 365, AD/Azure AD, Intune,...