Job Title: IT Engineer / IT Support Engineer Location: Wrexham, North Wales (commutable from Chester, Oswestry, Shrewsbury, Cheshire, Shropshire, and North West England) Salary: £35,000 per annum, permanent

About the Role Trek Recruitment is recruiting on behalf of our client for an IT Engineer to deliver high-quality IT support, system maintenance, and development of tailored solutions. This hands-on role involves supporting a diverse client base with on-site and remote assistance, ensuring reliable infrastructure and user productivity. This role is working for a manufacturing organisation, experience of working for a similar company is highly desirable.

THE ROLE

Provide first- and second-line IT support for local and remote users, including troubleshooting hardware, software, and network issues Manage and maintain Windows and Ubuntu servers, Active Directory, VMware/vSphere virtual machines, and Veeam backups Support Microsoft 365, Windows 10/11 operating systems, and general software installations Handle network device management (switches, firewalls, printers, laptops/desktops) and configurations Work with SQL Server, MySQL, Synology DSM, Fortinet FortiOS, Certero, and Axonius Collaborate via Microsoft Teams with head office and branch locations Document processes in Confluence, generate database queries, and maintain system enquiries Ensure ongoing hardware/software usability and basic security practices YOU

Strong knowledge of Windows Server environments (including IIS, Print/File Servers, Terminal Services) Proficiency in Active Directory management, networking basics (firewalls, switches), and IT security principles Experience supporting users remotely and in-person Excellent communication skills — able to explain complex technical issues clearly Minimum HNC/HND or Degree in IT, Computer Science, or related field, plus good amount of experience doing the same/similar job to this one.  Desirable Skills

Familiarity with Cisco Meraki, CCNA, network protocols/CLIs, GitHub, VS Code, Azure Data Studio, SharePoint, Jira, Confluence, or Metabase Knowledge of FIA framework, IT documentation control, virtual desktop infrastructure, ZPL/label printers, SSH/Terminal CLI Experience creating BI reports or working with Atlassian tools About You You are passionate about IT, proactive in preventing security threats, and thrive in a dynamic environment. You enjoy problem-solving, supporting users, and contributing to secure, efficient systems. If you're a motivated IT professional ready to join a supportive team in North Wales, apply today!

Trek Recruitment is committed to diversity, equity, and inclusion. We welcome applications from candidates of all backgrounds, particularly those from underrepresented groups, and are an equal opportunities recruiter. We will make reasonable adjustments at any stage of the process—please let us know if you need support