IT Network Manager

Location: Frome, Somerset Full-time | Permanent | £28,000–£34,000 per year

We are recruiting an IT Network Manager to join an award-winning, market-leading Managed Service Provider (MSP) based in Frome, Somerset, working within the Service Desk team.

This is an office- and client site-based role. Remote working is at management discretion and dependent on client requirements. Candidates must be able to drive to Frome and regularly travel to client sites across the South West.

Benefits

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Ongoing training and career development

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Up to 28 days holiday plus bank holidays

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Company pension

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Private healthcare and dental insurance

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Free parking

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Company workwear

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Gym membership

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Cycle to work scheme

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Sick pay

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Casual dress

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Company events

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Employee discounts

The Role

The IT Network Manager is responsible for driving network and technology alignment across a portfolio of clients. The successful candidate will uphold best practices and technical standards through quarterly audits, on-site and remote technology improvements, and structured follow-up work.

This position focuses on building and maintaining strong client relationships while ensuring alignment with the organisation’s approved technology stack. Through on-site audits and remedial actions, the IT Network Manager works alongside senior technical leadership to improve security, resilience, and overall IT performance for clients.

The role also includes onboarding new clients and promoting improved technology adoption, stronger security practices, and enhanced IT resilience through an ongoing audit and improvement programme.

About the Company

Our client is an established, award-winning Managed Service Provider headquartered in Frome, Somerset. With a strong focus on delivering strategic, outcome-driven IT solutions, the organisation partners closely with clients to provide proactive support and long-term technology planning rather than reactive problem-solving.

Their core values centre around accountability, innovation, collaboration, and continuous improvement, and they have been recognised for excellence as an employer.

Key Responsibilities

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Build strong relationships with clients both on-site and from the office

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Conduct quarterly audits of client networks and infrastructure (on-site and remote)

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Onboard new clients to internal technical standards

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Maintain accurate and up-to-date documentation of client networks, systems, applications, and infrastructure

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Deliver high levels of customer service to users with varying levels of technical knowledge

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Support Cyber Essentials assessments and recertifications

Skills & Experience Required

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Full UK Driving Licence (essential)

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3+ years’ IT experience, ideally within an MSP environment

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Broad technical experience across desktop support, network infrastructure, and Microsoft 365

Preferred Technical Skills

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Windows Server and Desktop environments

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Microsoft 365 and Azure administration

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Desktop and mobile OS troubleshooting (Windows, macOS, iOS, Android)

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Experience working with the Cyber Essentials framework

Training and development will be provided for candidates who demonstrate strong customer focus and a willingness to learn.

Qualifications (Desirable, Not Essential)

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Microsoft Foundation or Associate level certification (Workstation, Infrastructure, or Cloud)

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CompTIA A+ or similar

Location Requirement: Candidates must reliably commute to Frome or plan to relocate prior to starting.

Work Location: In person