IT Operations Manager London (hybrid) £55,000 - £60,000

Our client who are a Managed Service Provider are seeking an experienced IT Operations Manager to lead and inspire their IT Support team. This is a hands-on leadership role and ideal for someone who is passionate about developing high-performing teams, delivering exceptional customer service and maintaining seamless IT operations, with a strong focus on Mac environments. You will have the flexibility of working hybrid and for a supportive and fun organisation.

As the IT Operations Manager, you will be responsible for aligning the team with our clients values, oversee daily IT, mentor and grow your team, you will serve as the Account Manager for MSP clients, build strong working relationships to support client success, addressing any issues and foster a collaborative and effective environment and drive continuous improvement through client feedback.

Responsibilities: Lead, coach and mentor your team to foster a culture of accountability, growth and collaboration Drive team performance through effective goal setting, feedback and development plans Facilitate daily standups and weekly meetings Managing department budget Maintain excellent customer service standards Proactively managing client relationships and contract renewals Identify and implement continuous improvement initiatives f...