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Salary: Up to £45,000 plus 15% bonus and enhanced pension

Location: Remote, with travel to Veolia sites as required

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It’s why we’re looking for someone who’s just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you:

• Access to our company pension scheme
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• 24 hour access to a virtual GP, 365 days a year, for you and family members in your household
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential

What you'll be doing:

We are seeking a skilled Support Specialist to manage and support IT platforms including Salesforce, ServiceNow, and WalkMe. This role offers an exciting opportunity to work across 20 sites in the UK, Ireland & NME.

This role reports to the Product Lead - Salesforce and offers excellent development opportunities with a clear path to Product Lead position in the future.

Key Responsibilities:

• Manage and support various IT platforms while ensuring SLA compliance
• Lead and motivate cross-functional teams during development projects
• Provide technical support and resolve customer queries
• Facilitate collaboration and communication among team members
• Host workshops and maintain documentation
• Support product deployment with environmental considerations

What we're looking for:

• Previous experience in a Salesforce-related role
• Strong understanding of incident, problem, change, and release management processes
• Excellent stakeholder management skills, with excellent communication and relationship management
• Project management and IT proficiency
• Strong troubleshooting skills, with strong self disciplined time management and decision-making abilities
• Ticket management/IT issues log experience
• ITIL Service Management Framework knowledge
• Knowledge of Waste Management or Utilities
• Driving license would be advantageous as travelling to Veolia UK sites is expected

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology and Customer Service

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