A leading professional services firm in the UK is seeking a qualified Service Delivery Manager to oversee customer service contracts and ensure excellent service delivery. The ideal candidate will have a minimum of 5 years' experience in IT Support/Managed Services, specifically with Microsoft Technology. Responsibilities include tracking performance metrics, acting as a point of escalation for customers, and managing service improvement plans. Strong communication and problem-solving skills are essential for success in this role. #J-18808-Ljbffr