IT Service Delivery Manager/IT Service Desk Manager

A fantastic opportunity has arisen for a IT Service Delivery Manager/IT Service Desk Manager t to join our leading law firm on a permanent basis.

IT Service Delivery Manager/IT Service Desk Manager

Responsibilities and Duties:

* Manage the Service Desk team using the Service Management toolset and provide accurate reporting on performance. * Lead, coach and develop the Service Desk team, fostering accountability, professional growth and a culture of continuous improvement. * A structured and analytical approach to problem solving, ensuring efficient IT service desk operations through methodical troubleshooting, process optimisation, and implementation of best practices. * Carry out all relevant technical support and maintenance activities as required by Change Management, Incident Management, Problem Management, and Service Request Management processes. * Liaise with other internal support teams, internal senior management, and suppliers in the day-to-day management of Incidents and Service Requests.

IT Service Delivery Manager/IT Service Desk Manager

Knowledge, Sills and Experience:

* Experience working in a service desk environment * Design and implement seamless processes from the ground up, integrating people and technology for optimal efficiency and effectiveness. * Prior experience working in a legal, professional s...