IT Service Desk Analyst
New Yesterday
Job spec:
* Being the first point of contact for all IT-related support for the firm company, ensuring that each support call (telephone, e-mail or in person) is dealt with promptly, efficiently, competently, and professionally. This includes providing out-of-hours support (at weekends and until midnight Mondays to Fridays) on a rotational basis as part of the IT 24/7 follow-the-sun support offering.
* Excellent troubleshooting skills, with demonstrable general knowledge of hardware, such as laptops (Intune), and mobiles.
* A minimum of 12 months' IT help desk support experience within a professional service
* Experience of core Microsoft Office 365 products – Word, Excel, PowerPoint, Outlook and Teams.
* General understanding of legal software is advantageous.
* Audio/Video conference knowledge desirable.
* ITIL Foundation qualification desirable.
Hybrid working 50%: One week in the office and the next week WFH...
- Location:
- London
- Salary:
- £30,000 - £34,000 /annum
- Job Type:
- FullTime
- Category:
- Customer Service & Support
