Service Desk Engineer - NPPV3 Cleared Location: Gloucester (hybrid, on-site several times per week) Contract: 6 months Rate: £180-£200 per day (Inside IR35) - negotiable for the right experience Important Please only apply if you hold active or recently lapsed NPPV3 clearance (from any UK police force). Applications without this cannot be considered. The Role We're supporting a secure public safety organisation seeking an experienced Service Desk Engineer to join an established ICT support function. This is a hands-on role providing first and second-line support across a range of end-user technologies. You'll manage incidents and service requests, support hardware and software issues, and work within defined ITIL-aligned processes in a highly controlled environment. Key Responsibilities

Provide front-line support via phone, portal and face-to-face where required Diagnose and resolve incidents across desktop, application and basic network issues Support Windows 10/11, Microsoft 365, Outlook and SharePoint environments Manage and update tickets within the ITSM tool, ensuring clear audit trails Escalate issues in line with agreed service levels and processes Deliver on-site support, including device setup and user assistance Maintain asset and configuration records Contribute to knowled...