IT Support Analyst

Location: Farnborough Salary: £30,000–£35,000 + Benefits

My client is currently recruiting for a proactive and customer-focused IT Support Analyst to join their IT Team. This role is ideal for candidates with experience working within an IT department and a strong background in IT support or helpdesk environments.

You will be responsible for supporting internal employees on a daily basis and assisting with the maintenance, development and implementation of hardware and software across the business. The Support Team provides day-to-day management and issue resolution for all systems, including applications, desktop hardware, desktop operations and telecoms.

Key Responsibilities

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Management of all faults, development requests and common business issues

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Project management of testing, purchasing and implementation of hardware and software

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Working as part of the Support Team within the Infrastructure Services function

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Resolving tasks, incidents and user operating issues through direct resolution

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Assisting in the development, implementation and delivery of systems and services in line with company requirements

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Ensuring all procedures relating to Support Centre service delivery are documented, maintained and monitored

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Undertaking heavy lifting of equipment on an ad-hoc basis (e.g. during office relocations)

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Transporting equipment between offices (full valid driving licence required)

Benefits Package

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Private Medical Insurance (self-cover)

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Income Protection (75% of salary for up to 3 years)

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Life Assurance (4x annual salary)

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Critical Illness Cover (£50,000 lump sum)

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Pension Scheme (6% employer contribution / 3% employee contribution)