IT Support Engineer (2nd Line / Projects)

Location: Essex (Hybrid – Office, Remote & Client Sites) Salary: £33,000 + mileage, training & progression

About LB Tech Solutions

We’re a growing Managed Service Provider based in Essex, supporting businesses across the UK with proactive, reliable IT services.

We’re a small, close knit team where everyone has real ownership of their work. As we continue to grow, we’re looking for an IT Support Engineer (2nd Line / Projects) who wants to develop their skills, get hands-on with projects, and progress into 3rd line over time.

The Role

This is a true 2nd line position with a mix of service desk and project work.

* Handling escalated support tickets across multiple client environments

* Supporting Microsoft 365 environments (core focus)

* Working on project-based tasks alongside the wider team

* Occasional client site visits

* Collaborating with senior engineers on more complex issues

This role offers strong exposure to 3rd line work, not just repetitive support.

What We’re Looking For

Must Have:

* Minimum 3 years’ experience in IT support

* Strong Microsoft 365 administration experience

* Confident troubleshooting skills

* Good organisation and communication

Nice to Have:

* MSP experience

* Client facing experience

* Intune / Endpoint Manager

* Azure

* Networking fundamentals

What You’ll Get

* Salary of £33,000

* Hybrid working (home, office & client sites)

* Mileage paid for all client visits

* All equipment provided

* Ongoing training, certifications and support

* Clear progression towards 3rd line / project work

* Real ownership within a small, growing team

Why Join LB Tech?

You’ll be part of a fast-paced MSP, working across different environments, getting hands-on with real projects, and building your skillset quickly.

If you’re looking to step up your career and take on more responsibility, this is a great opportunity to do it