Our reputable client is seeking a 1st Line IT Support Technician to join their friendly team.

The successful 1st Line IT Support Technician candidate will travel to different education sites in Ipswich, Stowmarket and Felixstowe. Owning a vehicle is essential for this role.

MFK Recruitment has successfully recruited 40 IT professionals to this client within the past 5 years, 30 are still with the company too! They retain their staff due to the excellent culture and progression opportunities.

1st Line IT Support Technician - Day-to-day Responsibilities:

• To manage all incidents and customer requests from receipt to resolution and closure

• To ensure service level agreement standards are met

• To resolve incidents escalated from 1st line support team

• To promptly complete any admin paperwork and documentation

• Keep accurate records of all site information using IT Service Management tools

• Promote best practices and adhere to change control process

• Accurately plan and organise working week

1st Line IT Support Technician - Experience required: (not all essential)

• Microsoft technologies: 365, Azure, Windows, AD, Server OS.

• A minimum of 12 months of commercial experience in an IT Support role

• Basic Networking: Configuring, maintaining & troubleshooting.

• Cloud technologies: 365, Azure, SharePoint, OneDrive.

• Configuring & maintaining devices with Microsoft Endpoint Management.

• Backup solutions: On-prem & cloud.

• OS Support: Windows & Apple.

• Experience of working with and supporting a range of information technologies.