*Company Overview* Pemberton Park & Leisure Homes is a renowned manufacturer of holiday caravans, committed to quality, innovation, and customer satisfaction. With a rich history dating back to the late 1940s, the company has been at the forefront of caravan design and development, continuously expanding its range to meet diverse customer needs. If you are ready to bring your expertise to a dynamic team dedicated to innovation in leisure manufacturing, we invite you to apply now—your next adventure awaits at Pemberton Park & Leisure Homes. *THE ROLE:* This role is predominantly 1st and 2nd line support, working hands-on and hands-off. It also includes desktop support, server support, application support and general infrastructure. You will resolve day-to-day technical issues, maintain IT equipment and local networks. Other duties may be assigned outside of the following duties and responsibilities: * Support and resolve IT application-related incidents, service requests and problems in a timely and efficient manner in line with Business requirements. * Employ appropriate application maintenance, support and incident management processes and procedures to support and maintain IT applications, and to investigate and resolve IT application-related incidents. * As required, provide timely communication to users on the status of their service requests and incidents. * As necessary, liaise with IT suppliers to ensure IT application-related incidents and problems are resolved in a timely and professional manner. * Ensure problem prevention methods are continually applied to improve service levels and reduce costs. * Undertake IT application-related problem diagnosis, implementing problem resolution or prevention measures as appropriate. * Monitor the availability, performance and throughput of supported IT applications. * Prioritise and schedule assigned support activities and tasks. * Participate in disaster recovery activities as required. * Manage outside support suppliers and other third-party assistants as required * Syspro ERP management and support. Analytical report writing. . *JOB REQUIREMENTS* . The following skills and experience are required for this role: * Microsoft Certification (Server, Desktop, Active Directory, remote administration, security). * Strong experience with Windows OS (10/11) and the Microsoft 365 Suite. * Experience with troubleshooting hardware, software, networking, and cloud issues. * Degree in Computer Science (or related field) with 5+ years’ IT infrastructure experience. * Knowledge of network services and protocols * Support and maintenance of cloud based telephone systems * Familiarity with server infrastructure and virtualization technologies HyperV. * Knowledge of Cloud Based Service Providers (Microsoft CRM) * Experience with and understanding of Crystal Reports, SQL server. * Basic Knowledge of Pegasus Opera payroll software, BACS software. * Problem diagnosis and resolution. * Ability to communicate technical information in a clear and understandable manner to non-technical staff members. * Ability to engage with and seek input from others to ensure delivery to agreed timescales. * Strong sense of ownership and ability to follow tasks through to completion. * Ability to effectively engage with third party suppliers, with experience of allocating work to suppliers and working with suppliers to resolve issues. * Willingness to learn new technologies and maintain industry knowledge. * Ability to understand and determine when issues should be escalated to a higher level. * Open to new ideas and change initiatives, with an ability to modify the current approach in the face of new demands. * Perform other duties as required. *Package * Full time position 9.00am to 5.00pm. This is a office and factory based role. 20 days holiday plus bank holidays, with entitlement increasing with length of service. Salary £35k to £38K depending on experience and qualifications. Job Type: Full-time Pay: £35,000.00-£38,000.00 per year Work Location: In person