?? Job Title: IT Site Services Specialist ?? Department: IT Operations ?? Location: Bodmin/Redruth ?? Reporting To: IT Site Services Team Lead

?? About the Role

We are seeking a passionate and proactive IT Site Services Specialist to join our dynamic IT Operations team. Based across our Bodmin/Redruth and Windmill Lane sites, you will play a key role in delivering high-quality technical support and service excellence to our colleagues and customers.

As part of the IT Site Services team, you'll work across a broad range of technologies and collaborate with multiple areas of the business. Your focus will be on providing hands-on, on-site technical support, ensuring our end-user environment is maintained to the highest standards of availability and usability.

?? Key Responsibilities Provide on-site 2nd line technical support and administration of Pilgrims' four legacy business sectors. Act as an ambassador for the IT department, delivering a professional and efficient service at all times. Deliver user education and guidance on technology to colleagues. Serve as a point of contact for technical issues, ensuring timely incident resolution. Participate in and contribute to IT projects and service improvement initiatives. Identify, own, and im...