Junior IT Support Analyst
Are you a tech-savvy problem solver with a passion for supporting people and keeping systems running seamlessly?
Clarke Energy is looking for a Junior IT Support Analyst to join our dynamic IT team, providing first-class support to users across the UK and internationally. Based in Knowsley, this is an excellent opportunity to launch your IT career with a global engineering company driving the energy transition.
Be the First Line of Tech Support
As a Junior IT Support Analyst, youll be the first point of contact for resolving user issues, configuring devices, and ensuring our IT systems operate efficiently. Working closely with the wider IT team, youll deliver high-quality support across the Clarke Group while gaining hands-on experience with hardware, software, and network infrastructure.
This role offers a unique mix of technical challenge, user interaction, and international exposureideal for someone eager to learn and grow in a fast-paced environment.
Key Responsibilities
In this user-facing role, you will:
Provide responsive support to users via phone, email, and in person
Diagnose and resolve desktop and laptop issues, including off-site repairs
Build, configure, and test workstations, laptops, and mobile devices
Support remote users with mobile connectivity and VPN access
Manage new starter setups and leaver procedures
Ensure backups of laptops, desktops, and personal folders are maintained
Deploy and maintain Group Standard Operating Environments using Windows Deployment Server
Assist with LAN, WAN, and VPN connectivity troubleshooting
Update and maintain the IT asset register
Document IT processes and create clear user guides
Administer and repair mobile communication devices
Support IT equipment purchasing during staff holidays
Uphold Health, Safety, Environmental, and Quality standards in all work
Keep workspaces clean, organised, and secure
What Youll Bring to the Team
Essential Requirements:
Degree in IT or a closely related subject
Minimum 2 years experience on an IT Helpdesk with strong customer service focus
Understanding of PC builds, rebuilds, and configuration
Familiarity with Microsoft products and PC hardware setup
Strong communication skillsclear, helpful, and user-friendly
Ability to remain calm and effective under pressure
Logical problem-solving and decision-making skills
Excellent attention to detail and time management
Willingness to take initiative and responsibility
Flexible, adaptable, and committed to continuous improvement
Desirable:
Microsoft certification (e.g., MTA, MCP, or equivalent)
Why Join Clarke Energy?
We offer more than just a job - we provide a platform for your IT career in a company committed to innovation and sustainability. Our benefits include:
Competitive salary
25 days annual leave plus bank holidays (with extended entitlement for long service)
Holiday buy and sell scheme
7% company pension contribution
Health care cash plan and life assurance
Company car allowance (where applicable)
Employee Assistance Programme (EAP)
Hybrid working options
Reward and recognition schemes
Dedicated training via our in-house certified training department
Career development and progression opportunities
About Clarke Energy
Clarke Energy is a globally recognised EPC contractor, specialising in the engineering, installation, and maintenance of sustainable energy solutions. As the largest authorised distributor and service partner for INNIOs hydrogen-ready reciprocating engines, we operate in 29 countries, supporting the move to net-zero emissions.
Our culture is built on integrity, innovation, and quality, with a strong commitment to employee development and customer satisfaction. From front-end design through to project execution and after-sales support, we deliver reliable, efficient, and low-carbon energy systems.
Ready to Support the Future of Energy?
If youre ready to grow your IT career and make a real impact, apply now!
TPBN1_UKTJ
- Location:
- United Kingdom
- Job Type:
-
FullTime
- Category:
-
IT