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Knowledge Systems Advisor

About us:

Linklaters is a global law firm, with 31 offices in 21 countries worldwide.

Linklaters is a people business. Being best in class in the eyes of our clients means that our people must be exceptional.

We look not only for brilliant minds, but for people who will thrive in our environment: people who love working collaboratively and demonstrate the innovative, efficient, agile, entrepreneurial, and responsible mind-set we aim to bring to every interaction.

Ours is an environment of outperformance. We achieve this not with targets and incentives, but by fostering a positive, supportive, fair, and open atmosphere.

We respect and value difference but insist on inclusivity. We celebrate all aspects of diversity and challenge any form of bias. This is vital to our ability to work as one team, with a common goal.

About the role:

We are seeking a forward-thinking Knowledge Systems Advisor to join our Business Management team in London. You will play a pivotal part in developing and promoting our global Knowledge Systems. Your work will directly support delivery on client matters, foster knowledge sharing, and drive business development across the firm.

Working under the guidance of the Knowledge Systems Manager, you will collaborate with lawyers, technology, and data teams to continuously improve our Knowledge Systems. You will have responsibility for user training, systematic enhancements, data integrity, and supporting the ongoing roll-out of new functionality.

Key responsibilities:

• Act as subject matter expert in all business-as-usual and project meetings for Knowledge Systems.
• Develop expertise in underlying and emerging technologies used by Knowledge Systems.
• Collaborate with Data teams to ensure data quality and taxonomy alignment.
• Work closely with lawyers and technical colleagues to improve data classification, extraction, and knowledge-sharing workflows.
• Contribute to Knowledge Systems development strategy and continuously enhance system functionality.
• Coordinate and participate in User Acceptance Testing (UAT) for all system updates.
• Prepare and maintain user guides, training materials, and system communications.
• Design and deliver tailored training sessions as needed.
• Generate, analyse, and improve regular system metrics and reports, using tools such as Tableau.

About you:

• Experience working within technical project teams, ideally in professional services or legal environments.
• Demonstrated experience in product ownership and product roadmap management.
• Prior exposure to legal workflows, research, and stakeholder needs.
• Comfortable working independently in a fast-paced environment; adaptable and resilient under shifting priorities.
• Experience in information, knowledge management, or digital system design is desirable.
• Familiarity with search system configuration (e.g., Elasticsearch) is advantageous.
• Experience coordinating user testing and digital system feedback desirable.
• Proficient in Microsoft Office, including strong skills in Word, Excel, and PowerPoint.
• Capable of writing SQL queries for data analytics.
• Experience managing data structures and taxonomies across systems.
• Experience with data visualisation tools, ideally Tableau.
• Awareness of database design and data migration best practices.
• Basic knowledge of programming and UI/UX principles desirable.

This role is based at the Linklaters London office with a hybrid working model available.

Our benefits:
Joining Team Linklaters will see you qualify for a range of benefits designed to reward the vital contribution you'll be making to our success. These include:
Health & Wellbeing

• Private Medical Insurance
• Free in-house fitness centre and subsidised health club memberships
• Free onsite GP service and periodic health assessments

Finance

• Pension and flexible savings options
• Income protection and life assurance
• Mortgage advice and will-writing services

Family & Lifestyle

• Electric car and cycle to work schemes
• Emergency family care
• Additional holiday/birthday leave
• Maternity/paternity/shared parental leave
• Travel insurance and season ticket loan
• Option to join sports and social clubs, as well as our employee networks groups (such as our Gender Equality Network, With Pride, or Social Mobility Networks)

If you think this role would suit you, please click apply below. We look forward to hearing from you!

Technical Skills

This list of duties and responsibilities above is not exhaustive. It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required.

Application Policy

Applications and CVs (direct or via agency) are only accepted online via the portal.Queries related to our roles must be directed to the relevant recruitment team and not the partners, practices or stakeholders ( lateralrecruitment@linklaters.com for legal roles or ukbtrecruitment@linklaters.com for business team roles ).