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Paying £72,664, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work-life balance.

DWP. Digital with Purpose.

We are looking for a Lead IT Service Manager to join our Desktop Leadership team. You will set the vision and strategy for service management, ensuring processes are managed and maturing.

Our DWP Digital teams use innovative ideas and leading-edge technology to build and maintain digital solutions used by nearly every person in the UK, every day and at key moments in their lives.

DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions.

The scale of our work is extraordinary, the problems we solve are complex, and our purpose is unique. We'd love you to join us.

What skills, knowledge, and experience will you need?

• Strong leadership and interpersonal skills to inspire and manage teams, fostering a culture of continuous improvement and innovation in Performance Management.
• Experience in building effective relationships with senior Business, Suppliers, and IT managers.
• Understanding of 'Route to Live' concepts regarding environments and environment management (Dev/Test/Systems Integration/LIVE).
• Familiarity with Desktop technologies (W365, Intune) related to IT Service Operations and Service Management (e.g., ServiceNow/BMC) and AI/ML platforms and automation technologies.
• Experience in problem-solving techniques, applying analytical thinking to complex challenges, and effective communication of data and strategies.
• Experience in a lead ITIL / ITOM Service Management role within a Desktop Environment, driving strategic vision and managing cross-functional teams to achieve operational goals.

Your role

This role is part of our Desktop Leadership team, with broader responsibilities in leading the Desktop Environments Function.

As a Lead IT Service Manager, you will lead our Desktop team to provide live support across all services, particularly leading our New Environments team to develop an enhanced performance management model for this new service.

You will collaborate with engineering teams and Product Owners to ensure services are maintained and secure, overseeing performance, patching, finops, and resilience of live services.

Details, Wages, Perks

Location: Join us at our digital hubs in Blackpool or Manchester, whichever is most convenient.

Hybrid Working: A hybrid model with some days at home and some face-to-face in the hub.

Pay: Up to £72,664.

Pension: Civil service pension with employer contributions of 28.97%, up to £21,050 per year.

Holidays: Starting at 26 days, rising to 31 days, plus up to 3 extra days off per month on flexi-time and public holidays.

Benefits include:

• Award-winning culture: Employer of the Year 2023, Founders Award for Outstanding Digital Leadership 2023.
• Flexible hours and policies.
• Time off for volunteering and charitable activities.
• 'I Can Be Me in DWP' for authentic self-expression.
• Discounts, savings, interest-free loans, sports, social activities, and professional development opportunities.

Application process

Two stages: Apply via Civil Service Jobs with full instructions, and a single online interview.

Click apply for more information and to start your application.