Pertemps Network Group are delighted to be supporting a reputable and forward-thinking Housing Provider in the appointment of a highly experienced

Maintenance Team Leader .

This is a pivotal leadership role with full operational responsibility for

responsive repairs, compliance, asset management, capital works delivery, contractor performance,

and

regulatory assurance.

Reporting directly to an operational leader, this role combines technical expertise with strategic oversight and people management.

Salary:

£48,000

£53,000 per annum Full Time | Permanent Sector:

Social Housing Location:

London

The Opportunity

This position offers the chance to take ownership of a comprehensive maintenance and asset management function, ensuring properties remain safe, compliant, and maintained to a high standard, while driving continuous service improvement and regulatory excellence.

You will operate at both operational and strategic levels, ensuring compliance with statutory requirements, regulatory standards, and organisational KPIs.

Key Responsibilities

Strategic Asset Management & Maintenance Leadership Lead the delivery of the

Asset Management Programme , ensuring effective lifecycle planning and long-term investment strategies. Oversee

stock condition surveys

and maintain accurate property data to inform capital planning. Develop and implement preventative maintenance strategies to

reduce reactive repairs . Drive value for money across maintenance contracts and service delivery. Ensure systems are in place to monitor and

improve performance against regulatory consumer standards . Responsive Repairs & Voids Management Oversee day-to-day maintenance operations and ensure works are completed within agreed SLAs. Undertake post-inspections of works exceeding £1,400 to ensure quality and compliance. Conduct void inspections

and sign-off to minimise turnaround times and revenue loss. Act as escalation point for complex repairs cases. Participate in and manage the emergency out-of-hours escalation service. Compliance & Building Safety Assurance Take full responsibility for statutory compliance across: Gas Safety (CP12 certification oversight) Fire Safety (FRA actions and remedial works) Electrical Safety (EICR compliance) Legionella monitoring and control Asbestos management plans Lift servicing and LOLER compliance Health & Safety legislation applicable to social housing You will ensure robust audit trails, compliance tracking systems, and regulatory reporting mechanisms are maintained to inspection-ready standard.

Capital Works & Contractor Management Lead refurbishment and improvement projects

(internal and external domestic works). Manage external contractors

on site, ensuring quality, safety, and adherence to specification. Oversee

cyclical maintenance

and

major works programmes . Contribute to procurement exercises including tender preparation and contractor evaluation. Monitor contractor KPIs and implement performance management where required. Disrepair, Complaints & Risk Management Manage and mitigate housing disrepair claims in collaboration with legal teams. Ensure all

Stage 1 and Stage 2 complaints

are investigated and responded to within target. Respond to

Member enquiries

professionally and within agreed timescales. Identify and manage operational risk within the maintenance function. Financial & Performance Management Work alongside Senior Management in planning, managing, and monitoring the maintenance and asset management budget. Ensure

accurate forecasting

and cost control across programmes. Produce detailed KPI and performance reports for Board and senior leadership. Analyse data trends to identify service improvement opportunities. Team Leadership & Stakeholder Engagement Direct

line management of two Customer Service Officers

within the maintenance team. Develop team capability and performance standards. Liaise effectively with tenants, contractors, Board members, and senior stakeholders Promote a strong customer-focused culture within the service. Candidate Profile

We are seeking a technically competent and commercially aware maintenance professional with: Extensive experience in social housing maintenance or asset management Strong working knowledge of statutory compliance frameworks Demonstrable experience managing contractors and capital works projects Experience handling disrepair claims and complex complaints Budget management and financial monitoring experience Strong data analysis and reporting capability Leadership experience within a property or maintenance environment Excellent communication and stakeholder management skills Desirable Relevant qualification in Building Surveying, Construction, Property Management, or Asset Management NEBOSH / IOSH certification Knowledge of social housing regulatory standards and consumer standards Why Apply?

This is an opportunity to take full ownership of a critical housing function within a respected organisation. The successful candidate will play a central role in ensuring regulatory compliance, resident safety, financial control, and service excellence.

If you are a driven

maintenance professional

ready to operate at leadership level within social housing, we would welcome your application. TPBN1_UKTJ