?? Remote Support Engineer (Refrigeration)

Nights

?? Redditch (Hybrid/Remote) ?? Night Shift | 24/7 Operation ?? The Role

Were looking for a

Refrigeration-focused Remote Support Engineer

to join a fast-paced, specialist support team delivering critical technical support across commercial and retail refrigeration estates. This is not a standard helpdesk role

youll be the

technical backbone behind field operations , using your refrigeration expertise to triage issues, analyse trends, and remotely optimise system performance. Working nights, youll play a key role in keeping systems running efficiently while minimising downtime and unnecessary engineer callouts. ?? What Youll Be Doing

Providing

remote technical support

across refrigeration and cooling systems Triaging work orders to ensure the right engineers are deployed first time Carrying out

remote diagnostics and fault finding

on live systems Adjusting control set points (e.g. Danfoss, Carel, RDM systems) to improve performance Analysing system trends, identifying recurring faults, and recommending improvements Producing clear, insightful

technical and performance reports Supporting compliance with

F-Gas / refrigerant regulations Working closely with field engineers, planners, and internal teams ?? What Were Looking For

Strong background in

commercial refrigeration (essential) Experience with

retail / supermarket refrigeration, cold stores, or chillers Knowledge of control systems such as

Danfoss, Carel, or RDM Proven experience in

fault finding, diagnostics, and service/maintenance environments Understanding of

F-Gas regulations and refrigerant management Comfortable working with data, reporting, and

Excel-based analysis Ability to communicate technical issues clearly to both engineers and stakeholders ?? Qualifications

NVQ Level 3 / City & Guilds in Refrigeration (or equivalent) F-Gas Category 1 ? Why Join?

Be part of a

highly specialised refrigeration support function Move off the tools into a

technical, desk-based engineering role Work with advanced monitoring and control systems Play a direct role in improving efficiency across large-scale operations Join a collaborative team with real opportunities to grow ? Ideal Backgrounds

Supermarket / retail refrigeration engineers Service & maintenance engineers looking to transition off the tools Engineers with experience in

remote monitoring or technical support environments

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