Job Title: MES Customer Support Coordinator

Location: Worcester Royal Hospital

Contract: 6 months initial contract

Hours: 37.5 hours per week

Randstad Sourceright is seeking a MES Customer Support Coordinator to work on behalf of Siemens Healthineers.

This administrative role involves supporting the service's functions by ensuring all assigned tasks and responsibilities are performed accurately and efficiently. The Coordinator will be responsible for communicating with both internal and external service stakeholders and providing support to colleagues.

Key Responsibilities:

Customer Support and Administration

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Helpdesk and Job Management:

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Serve as a primary Helpdesk contact, fulfilling all contractual requirements.

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Prioritise engineer jobs based on customer needs and contract specifications.

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Provide continuous follow-up on jobs, delivering accurate and timely feedback to customers.

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Review ongoing work, identify any service failures impacting the MES, and escalate to the Senior MES Team as necessary.

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Schedule routine maintenance jobs and accurately record and input all required reports for customer presentation after Preventive Planned Maintenance (PPM) completion.

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Administrative and Organisational Support:

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Deliver confidential and reliable administrative suppor...