We need everyone's positive energy and innovative thinking to lead the energy transition to net zero. That's why we welcome applications from all backgrounds and experiences and have a range of flexible working options to suit everyone!

Meter Operator Specialist

Here's what you'll be doing

The E.ON I&C Pillar combines the current nPower nBS & E.ON B2B businesses to create a new £5billion revenue business serving c60,000 customers and around 300,000 meter points with a view to becoming the number one B2B energy supplier in the UK.

We are seeking a Meter Operator (MOP) Specialist to join our Advanced Half Hourly Meter Operations team on a 9-month fixed-term contract. In this pivotal role, you will oversee the complete lifecycle of advanced meter operations, including new installations, fault resolution, half-hourly meter exchanges, and ongoing maintenance of accounts. You'll ensure that all tasks are managed and scheduled efficiently, meeting strict timelines and handling conflicting priorities within agreed service levels.

As part of our team, you'll be responsible for maintaining all Half-Hourly (HH) and Automated Meter Reading (AMR) metering and communication points. You will collaborate closely with suppliers, data collectors, distributors, and other industry agents to secure precise and accurate data consumption for our customers and supplier functions.

This position offers a hybrid working model, with 1-2 days per week based in our Solihull office.

Key responsibilities

• Dataflow management in line with BSCP timescales.
• Managing complex metering queries.
• Appointment booking.
• Capacity management.
• Collaboration with internal and external agents.
• Liaising with customers.
• Portfolio progress reporting.
• Managing site visit results and actioning relevant industry dataflows.
• Junifer ticket processing

What we need from you

• Experience of working in a customer service role, with excellent communication abilities across all levels.
• Strong negotiation skills to achieve positive outcomes and build lasting relationships.
• Proficient in Microsoft Word and Excel, with solid general IT competency.
• Highly organised with strong attention to detail and the ability to manage workload independently under pressure.
• Proactive and adaptable, with a willingness to learn and develop new skills as required.

It would be great if you had

• Experience of using Junifer
• Experience of the UK Energy industry

Here's what you need to know

• Award-Winning Workplace - We're proud to be named a Sunday Times Best Place to Work 2025 and the Best Place to Work for 16-34-year-olds.
• Outstanding Benefits - Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities, and access to 20 flexible benefits with tax/NI savings.
• Flexible & Family-Friendly - Our industry-leading hybrid and family-friendly policies earned us double recognition at the Personnel Today Awards 2024. We're open to discussing how flexibility can work for you.
• Inclusive & Diverse - We're the only energy company in the Inclusive Top 50 UK Employers. We're also proud winners of Best Employer for Women and Human Company of the Year-recognising our inclusive, people-first culture.
• Support at Every Stage of Life - We're Fertility Friendly and Menopause Friendly accredited, with inclusive support for everyone.
• Accessible & Supportive - Do you consider yourself as having a disability? As a Disability Confident Employer, we guarantee interviews for disabled applicants who meet the minimum criteria for the role and will make any adjustments needed during the process.
• Invested in Your Growth - From inclusive talent networks to top-tier development programmes, we'll support your growth every step of the way.

E.ON is committed to being an inclusive employer. We recognise that everyone is different and we aim to provide a working environment where each person feels respected, valued and able to achieve their full potential. We are happy to consider flexible working arrangements. If you require any reasonable adjustments, please just let us know.

At a glance

Reference no.: 238460 Closing date: 05/08/2025 Salary: £29,173 - £37,860 FTE

Get in touch

For more information about the role please contact natalie.harrison@eon-uk.com - please note, CVs sent directly will not be accepted.

About us

E.ON is a privately owned international energy company. Our 75,000 colleagues in 15 countries work daily towards the improvement of technical innovations and user-friendly customer solutions for the new energy world. We are the first large energy company to focus more heavily upon the energy of the future through our three business areas of energy networks, renewable energies and customer solutions.

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