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Job Description

Microsoft Technical Services Analyst - EUC

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Stoke-on-Trent, Staffordshire | Hybrid (2 Days Onsite per Week)

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£37,000 + On‑Call Rota (1 in 6 at £225 per week) + Overtime + Excellent Benefits

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Are you a confident 2nd Line or EUC Engineer ready to step up into a true 3rd Line role? Want to build your career within a nationally recognised retail brand with a modern Microsoft-focused environment?

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This opportunity offers exactly that - a springboard into a stronger, more specialised technical career for 2026.

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The Opportunity:

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You'll join a specialist team supporting a major UK-wide Microsoft infrastructure for a leading High Street & online retailer. The environment is broad, modern, and continually evolving - covering cloud, virtualisation, storage, security, and enterprise-scale Wintel systems.

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You'll operate across both 2nd and 3rd Line levels, taking ownership of priority incidents (P1/P2), resolving complex technical issues, and supporting core infrastructure platforms.

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Perfect for an Engineer who wants career growth, technical depth, and exposure to large-scale systems.

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You'll work across a modern Microsoft-centric estate covering:

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Core Expertise:

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Azure Local & Distributed Infrastructure:

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\n Support server infrastructures unified under Azure Arc

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Monitoring & maintaining hybrid-cloud environments

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Ensuring consistent operations across stores, distribution sites & cloud platforms

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Operational Infrastructure Support with EUC:

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\n Active Directory, DNS, DHCP

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AOVPN & RSA Remote Access

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Citrix

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Enterprise SQL

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MoveIT Automation & FTP

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Monitoring & backup systems

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Support across cloud, datacentre & retail locations

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Manage & maintain physical and virtual server estates

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Useful Qualifications (Not Essential)

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\n Microsoft MCP - Installing & Configuring Windows 10/11

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MCSA or equivalent

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ITIL Foundation

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Degree in IT or related discipline

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Why This Role?

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\n Step into 3rd Line Engineering.

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Join a respected retailer with real career paths.

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Work with cutting-edge Microsoft cloud & datacentre technologies.

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Hybrid flexibility with regular onsite collaboration.

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Strong team culture with specialist technical peers

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Ready to Level Up in 2026?

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Call 0121 712 8715 today to secure your interview!

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If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.