Neighbourhood Officer
New Yesterday
youll
take ownership of a designated portfolio of homes, acting as the primary point of contact for our customers.
Youll
be responsible for
building strong, positive relationships and ensuring our customers receive a high-quality, responsive service, that is built on trust, transparency, and mutual respect
. What
youll
do: Act as the main interface between the association and the customers, liaising with colleagues to ensure services are provided effectively
Provide support that recognises and responds to the needs of individuals and communities
Take ownership of customer enquiries across all channels, ensuring they are resolved efficiently and to a high standard
Take prompt and fair action in cases of tenancy breaches, anti-social behaviour, or safeguarding concerns
Carry out estate inspections and
monitoring
communal areas to ensure safety and cleanliness standards
Let empty homes within our guidelines of creating sustainable communities
Collaborate with internal teams and external agencies to improve community wellbeing
Use feedback and performance data to drive service improvements and customer satisfaction.
What
were
looking for: Proven experience in housing management and/or delivering care and support services
A confident communicator with a customer-focused mindset
Strong
track record
of completing administrative tasks with
high levels
of accuracy and attention to detail
Able to navigate computer-based systems
Committed to continuous improvement and delivering high-quality outcomes
Holder of a valid UK driving licence
Able to travel and work from various locations as
required
If you are ready to take the next step in your career and want to be part of a purpose-driven organisation, apply today! Closing Date: 20th January 2026 Interviews Date: 29th / 30th January 2026 We reserve the right to close this vacancy if it is
deemed
that we have received a suitable number of applications. On this basis we would
advise
that applications are
submitted
as soon as possible. Leeds Federated is an equal opportunities employer and promotes diversity in everything we do and therefore welcomes applications from all sections of the community. The Company Leeds Federated is a housing association with around 4,500 properties across Leeds, Wakefield, and North Yorkshire. Our mission is to enable the maximum number of people to access and live sustainably in good-value, affordable housing.
TPBN1_UKTJ
- Location:
- United Kingdom
- Job Type:
- FullTime
- Category:
- Public Sector