Night Manager

New Today

its all begins with a cookie... Here at Doubletree by Hilton London Hyde Park, we CARE for our colleagues, as much as we do for our guests. Why should you join our team? Because we are genuinely passionate about delivering truly memorable experiences. Everyone can achieve their goals here, no matter who you are and where you come from, the career and learning opportunities are endless. Whats in it for you: A competitive salary , reviewed annually Incentive schemes: Taxi Commission, service Charge, Breakfast incentive An industry leading Team Member Travel Programme with head-spinning discounts on room rates and Food and Beverage Learning and development opportunities throughout the year and through Hilton University A stable and comfortable work environment along with all the tools and trainings to do your job A free meal while on duty Yearly increasing holiday allowance to up to 33 days A real chance to grow your career where internal promotions are always considered as first option A smart uniform to wear with pride Team Member Referral Programme Free Parking (subject to availability) What you will be doing: Night Audit / check ins and outs Maintain the highest level of hotel security, health & safety and Fire awareness Organise and take responsibility of book-outs Deal with Guest Complaints in an efficient manner Conduct Team Training Be a key member of the Duty Management team Assisting guests with their varied requests and provide excellent customer service Able to work to tight deadlines. The ideal candidate for this position: Excellent communication and customer service skills Enthusiastic in delivering service excellence and have the CARE attitude. Able to work under pressure, whilst maintaining attention to detail Has a good command of the English language, both spoken and written? Display a polite and professional attitude to internal and external guests! Who we are: From thoughtful touches and friendly service to our warm chocolate chip cookie welcome, were here to make our guests feel as comfortable as possible, right from the start. The niceness they experience with us stays with them long after they check out, and we wouldnt have it any other way. If youd like to know more about this role, contact us directly.

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Location:
Gb
Job Type:
FullTime

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