Job Title: Operations Change Manager Location: Agile (traveling to depots and various sites as required) Contract Type: Full-time, Monday to Friday with flexibility to work nights or varied hours when required At Evri, we're proud to be market leaders in delivery and we're continuously investing to keep growing. We're looking for an Operations Change Implementation Manager to join our team: someone who shares our passion for operational excellence and thrives on supporting our people directly in the live environment. This role plays a key part in delivering and embedding change across our national network, improving operational processes, strengthening compliance, and driving continuous improvement. This is a position for someone who thrives on being in the operation every day not observing from a distance. You'll be embedded on the floor, working side by side with teams across our Hub and Depot sites. You'll spend the majority of your time with the operation in real time, observing and implementing live processes, problem solving directly where issues occur, and actively supporting teams to adopt and sustain new ways of working. Your role is to ensure change is not just launched, but fully lived in the operational environment, becoming part of day to day behaviours and standards. You'll work closely with stakeholders at all levels, from frontline colleagues to senior leaders, ensuring that every change initiative is clearly communicated, understood, and consistently applied. By being physically present in the operation, you'll support the smooth integration of changes across Evri Hub and Depot sites and help the network deliver improved performance in service, productivity, quality and customer experience. Success in this role depends on excellent communication, strong relationship building, and a commitment to delivering high quality, consistent processes across a fast paced 24/7 logistics operation. Key Responsibilities Support the Senior Change Implementation Manager in delivering strategic transformation plans

Lead and embed process, compliance and service improvement initiatives directly within live operational environments

Drive continuous improvement across key metrics covering service, productivity, quality and customer experience

Deliver face to face training, coaching, workshops and operational upskilling to support the adoption of new processes

Confidently use operational data to identify trends, diagnose issues, and support evidence based decision making across change initiatives

Monitor, audit and report on the effectiveness of change initiatives using operational KPIs

Build strong, effective working relationships with stakeholders at all levels, influencing and engaging them to ensure successful adoption of new ways of working

Create, maintain and update SOPs, training materials and compliance frameworks to support operational consistency and quality

Lead by example, stepping into the operation to demonstrate best practice and support teams hands on

What You'll Need Proven experience supporting or delivering change within a logistics or FMCG environment

A strong preference for being operationally present, working directly with teams across multiple sites

Confident presentation, coaching and facilitation skills, including delivery to large and varied audiences

Ability to influence, communicate and engage effectively with stakeholders at all levels

Strong analytical, communication and project management capabilities

Full UK driving licence and willingness to travel and work flexibly across our 24/7 operation

Desirable Qualifications CILT, PRINCE2, PMP, ILM Coaching, CIPD L&D or a willingness to work towards relevant qualifications

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