Operations Manager - Creative Remote
5 Days Old
Westway Trust is seeking a dedicated Head of Operations with a minimum of 5 years’ senior leadership or operational management experience in a multi-disciplinary organisation, ideally within a community, charitable, social enterprise or values-led setting.
You will directly manage the leads of HR, Learning, Communications & Marketing, and Community Engagement, supporting them to deliver high-quality work and develop professionally.
If you are a values-led operational leader who is committed to community transformation and organisational excellence, and thrives on steering strategic decisions, this role is for you!
Manage HR, Learning, Communications & Marketing, and Community Engagement functions.
Oversee key projects aligned with the Horizon Plan 2025-2028 in collaboration with the CEO.
Monitor all projects, ensuring timely reporting of outputs and outcomes.
Provide operational leadership, promoting performance, values alignment, and team wellbeing.
Develop planning and performance management tools for effective goal delivery.
Drive data collection and analysis to support the Social Impact Framework and the Trust’s narrative.
Report to the CEO with briefings, performance dashboards, and recommendations.
Ensure compliance with policies and legal requirements (e.g., Foster collaboration and integration across departments to meet community needs.
Support organisational development and manage change effectively within the Trust.
At least 5 years’ senior leadership or operational management experience, preferably in a community or values-led setting.
Proven ability to lead and motivate diverse teams, supporting their professional development.
Strong planning, organisation, and performance management skills.
Excellent writing and reporting, with the ability to summarise complex issues for decision-makers.
Strong interpersonal and emotional intelligence skills, providing moral and professional support to teams.
Experience supporting organisational change, transition, or transformation.
Strong alignment with the Trust’s values, commitment to anti-racism and community power.
Previous experience overseeing HR or education/community programmes is highly desirable.
Degree-level education together with a recognised professional qualification in any of the fields this role covers - or equivalent lived/professional experience – is highly desirable.
Generous holiday entitlement of 25 days per year + statutory bank holidays
Sick pay scheme
Free gym membership at health club one minute walk from the office
Pension scheme
Life Assurance
Season ticket / bicycle loan
Free eye test voucher.
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- Location:
- London
- Job Type:
- FullTime