Operations Manager

3 Days Old

Location: Northampton, NN1
Salary: £30,000 - £42,000
Working Hours: Monday- Friday
Job Code: MJ2085
Operations Manager
We are seeking a highly motivated Operations Manager to oversee operations for 15-20 sites located throughout the home counties. While the role is based out of the Hatfield office, a significant part of your time will be spent on-site, acting as a crucial link between operations teams and clients.
The primary objective of this role is to support and mentor teams to deliver a consistent, high-quality service. Your success will be directly measured by your ability to foster strong client relationships and ensure business retention.
Key Responsibilities:
* Provide hands-on management and support to operational teams, both on-site and through administrative duties.
* Conduct timely, face-to-face quality audits with clients to ensure satisfaction and maintain strong relationships.
* Monitor contract budgets, identifying and rectifying any overspending or inaccuracies.
* Serve as the main point of contact between operations teams and the office, ensuring a clear line of communication and completing KPI reports for key clients.
* Proactively manage customer complaints and site issues to find effective resolutions and prevent contract terminations.
* Oversee all site compliance and safety certifications. Manage HR cases to mitigate legal risks and protect the brand's reputat...
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Location:
Northampton
Salary:
£30,000 - £43,000 /annum rising £26,000
Category:
Management & Consultancy

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