About Remium

Remium is a financial services company built to serve global businesses and individuals with seamless local and cross-border payment infrastructure. From Family Offices and payroll businesses to SaaS providers and E-commerce operators, our clients trust us to simplify international payments, FX, treasury, and financial operations within a fully compliant digital ecosystem.

By combining powerful digital tools with high-touch, human-led support, we deliver a service designed for the complex realities of global finance. Headquartered in London, we’re building the next generation of payments infrastructure that empowers ambitious businesses and individual clients alike.

This is your chance to join a fast-scaling fintech at the intersection of payments, FX, and private client services, and play a key role in shaping our growth story.

Your Role

As an Operations Manager at Remium, you will be responsible for overseeing and scaling the client operations function, ensuring a consistently high standard of service across both the payments and lifestyle sides of the business. You will lead the delivery of client services through effective team management, process design, and operational oversight.

You will oversee onboarding journeys, service delivery, and client operations workflows, ensuring efficiency, consistency, and alignment with Remium’s high-touch service standards. You will also manage vendor relationships and ensure third-party services support the overall client experience.

Working closely with the CEO and broader team, you will define, implement, and continuously improve what “high touch” means in financial services, translating this into scalable processes and measurable service standards.

This is an opportunity to join Remium at a pivotal stage where your contribution will directly shape operational performance, client satisfaction, and long-term retention, while building the foundations of a high-performing client operations function.

Your Challenges & Opportunities

• Oversee day-to-day operations of the business across client services, onboarding and service delivery.
• Ensure all client interactions and operational processes align with FCA Consumer Duty requirements.
• Embed a customer-first approach across onboarding, service delivery and issue resolution. 
• Drive continuous improvement across client operations by identifying trends, root causes, and opportunities to enhance service delivery.
• Ensure operational processes are efficient, scalable and consistently executed.
• Set and monitor SLAs, response times, and service quality standards.
• Identify inefficiencies and implement scalable solutions.
• Oversee escalations and ensure timely resolution of complex client issues.
• Track and report on key operational KPIs, providing insights and recommendations to senior leadership.
• Oversee relationships with key service providers and partners.
• Ensure third-party vendors meet service expectations and agreed service levels.

Our Expectations

• A strong understanding of individual and corporate client expectations, particularly within a high-value or service-led environment
• Demonstrated ability to oversee complex client scenarios, anticipate needs, and ensure high-quality outcomes through effective team and process management.
• Experience building and improving processes in a startup or scaling environment.
• Strong experience managing and developing vendor or partner relationships.
• Solid understanding of payments and financial operations, including international transfers, FX and digital account servicing.
• Confident communication and presentation skills, both written and verbal.
• Experience managing or mentoring teams, with the ability to drive performance and maintain high service standards.
• Highly organised and able to manage multiple priorities in a fast-paced environment.

Why Remium?

At Remium, we’re not just building a payments company, we’re building a trusted network for global businesses and private clients. Every client you support helps bridge global finance with a human, personal touch.

We believe in empowering our people, celebrating individual contributions, and creating an environment where ambition and collaboration go hand-in-hand. If you want to join a team where your work shapes how our most valued clients experience both financial and lifestyle services, this is the place for you.

Here’s what we stand for:

✅ We Are Client-Centric: Every solution starts with understanding our clients’ needs.

 We Are Collaborative: We achieve more when sales, product, and operations work as one.

 We Are Solution-Focused: Complex problems are opportunities to innovate.

 We Are Supportive: We empower each other to deliver our best.

 We Celebrate Impact: Every role matters, every client counts.

What We offer

• Competitive base salary.
• Hybrid working model.
• 25 days annual leave + bank holidays.