Location: Hertfordshire - HighfieldsSalary: £25,179 - £32,203 per annum Hours: 36 hours per week - flexible options considered Contract Type: PermanentThis is a great opportunity to join our team - Employer of the Year Housing Heroes Awards 2025 We're looking for someone with good customer care skills to provide a focused management service to our residents living in our Over 55's Housing schemes. You'll be required to manage access to the building for residents, contractors and visitors, and be a key-holder for the building, ensuring security of the communal areas and facilities. As the first point of contact for our residents, you'll have excellent communication skills, and capable of working with other internal teams to deliver services to residents so they can enjoy their homes and the wider facilities provided. You must be flexible, calm under pressure and able to deal with emergencies. With excellent time management skills you'll be able to organise and prioritise your own workload, whilst delivering excellent services to our customers. You'll preferably have previous experience in Facilities Management and have working knowledge and understanding of the housing/building management sector, with good IT skills on a range of systems to support this. This is a fantastic opportunity to use your skills and experience to really make a difference to people's lives whilst expanding your skills and knowledge of the housing sector. To find out more about this position, please watch the video on our careers page.Please review the full role profile on our website before applying.Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle.Not sure who we are and what we do? Click 'apply' to visit our website where you can dive in and find out more about us and the benefits we offer.Closing Date: Tuesday 5th May 2026 at midnight. Applicants must be able to travel across East Herts and Essex to cover other schemes and therefore access to a vehicle is essential.This post is subject to Basic Criminal Record Check Clearance.At Clarion Housing Group, we support the responsible use of AI. Here is your guide to using AI during your recruitment process.You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. JBRP1_UKTJ