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Partner Success Analyst - Additional language preferred, London

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Client:

LMAX Group

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

fa502bbbadaa

Job Views:

4

Posted:

25.06.2025

Expiry Date:

09.08.2025

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Job Description:

Partner Success Analyst will provide client support across all client groups whilst working collaboratively with the business. The role is very varied and exploits different skillsets, including front and back-office responsibilities.

Main Duties & Responsibilities

• Being the first point of contact for LMAX Global and Digital clients and acting as an ambassador for the company servicing clients across different trading platforms.
• Providing client support at all levels, dealing quickly and efficiently with enquiries or complaints by phone, post, email and live chat.
• Carrying out administrative back-office tasks that are in line with client account management and support, which includes running reports, account statements, dealing with ad-hoc external client and internal requests.
• Perform the role of a trader, processing client trades over the telephone
• Assist clients with an understanding of their trade executions with an in-depth analysis
• Client account management includes opening an account, documents chase up, dealing with trading queries, following up on clients payment and trading activities
• Carry out basic Payments tasks, such as fund transfers to and from MT4/5 and inter account transfers, verifying client bank accounts, raising deposits to Broker Operations
• Understanding of CFD dividends & FX Swaps to assist clients with their queries
• Support the Sales team where necessary
• Support Introducing Brokers and their clients
• Work to weekly, monthly and quarterly objectives and targets
• Follow internal policies and adhere to regulatory requirements
• Remain professional at all times

Requirements

• Business Fluency in written and verbal English & additional language preferred
• Effective relationship builder and influencer
• Pragmatic and flexible with ability to handle ambiguity and remain focused
• Confident and proactive in communicating with people at all levels and a good team player
• Performance driven and results orientated with a strong bias for action and outcome. Strong problem solver
• Can handle large workloads and remain calm and productive in stressful situations
• Reliable and willing to work antisocial hours to meet client requirements, solve their problems and thus encourage future business
• Proficiency in MS Office applications
• Previous client facing experience
• 25 days of holiday
• Bonus
• Pension contribution
• Private medical, dental, and vision coverage
• Life assurance
• Critical illness cover
• Wellness contribution program with access to ClassPass