We’re looking for a people-focused and commercially savvy Partnership & Account Manager to join our growing team. This is a key role within our Partnerships department—focused on building and maintaining strong relationships with our customers, which include training providers, colleges and employers.

You’ll be someone who enjoys helping others, can juggle multiple priorities with a calm head, and is confident providing guidance on how we work and how EPA fits into the wider apprenticeship journey. From on-boarding new customers to strengthening long-term partnerships, you’ll also play a big part in driving business growth—building a strong pipeline, identifying opportunities, and approaching every interaction with credibility, authenticity, and a people-first mindset, all underpinned by strong commercial awareness.

What You’ll Be Doing

• Provide excellent support to customers, from first contact through to ongoing partnership

• Deliver engaging on-boarding and training sessions to new customers

• Host regular check-ins and review meetings with existing partners

• Help identify and resolve issues early—whether that’s spotting trends or discussing outcomes

• Work closely with the Head of Partnerships to support growth plans

• Contribute to new business development by helping to nurture leads and grow accounts

• Respond to customer queries via email, phone or video call in a timely, friendly and helpful way

• Keep accurate records, activity logs and dashboards using our CRM

• Attend industry events and conferences (around twice a year)

• Support and co-host customer webinars

• Suggest improvements to how we work and how we support others

• Keep informed about sector changes, including Ofqual regulations and best practice

• Other duties as required

What We’re Looking For

You’ll need to be:

• Experienced in apprenticeships or EPA (from a provider, EPAO or similar setting)

• Confident managing long-term client relationships with a personable and professional approach.

• Comfortable delivering training and presenting to small groups online

• Proactive and able to manage your own workload across multiple priorities

• Curious, solutions-focused and always looking for ways to add value

• Highly organised with great attention to detail

• A great communicator—both written and verbal

It’d be great if you also have:

• Knowledge of Ofqual regulation and end-point assessment processes

• Experience working in an EPAO

• Confidence contributing to strategic conversations or service improvements

• Comfortable using platforms like SharePoint, Teams, a CRM platform such as Hubspot/Salesforce or alike.

What Success Looks Like in This Role

• Our customers feel supported, listened to and well-informed

• Relationships grow and customers stay with us long-term

• You spot opportunities and help shape how we work

• You’re a trusted go-to person for colleagues and customers alike

• Data and CRM tools are kept accurate and useful

• You're recognised as a credible and trusted advisor

• Drives business growth by building a strong pipeline, identifying new opportunities, and approaching relationships with a commercially minded mindset.

Why Join Us?

At 1st for EPA, we’re a growing, purpose-driven team that genuinely cares—about our work, our people, and the impact we make. We offer flexibility, trust, and a supportive environment where your voice matters and your ideas are heard.

Here’s what else you’ll get:

• Salary 30k + depending on experience

• A remote-first role with built-in flexibility

• Monthly co-working days (with lunch on us!)

• 25 days’ holiday plus 8 bank holidays

• 8 Well being Hours per year — take a breather, go for a walk, enjoy a yoga class, grab a quiet coffee, volunteer, or simply step away for some head space... your choice.

• Flexible working, agreed up front – while our standard hours are 9–5, we’re happy to explore a different pattern that works for you and the business, agreed before your start date

• All the tech you need—laptop, monitor, and accessories

• A company with purpose, not just process

Please note only applications with a cover letter tailored for this specific role at 1st for EPA will be considered.