Pensions Administration Manager

Pensions Administration Manager

As a Pensions Administration Manager at Isio, you will lead a team of pensions administrators to deliver exceptional service to clients and scheme members. You will ensure accurate and timely processing of pension scheme tasks, compliance with regulatory requirements, and continuous improvement processes. This role is pivotal in maintaining Isio's reputation as a trusted partner in pensions administration and driving operational excellence, whilst supporting your team in their professional development journey with Isio.

This role is based in our Manchester office with a hybrid workstyle.

What does the role entail?

• Manage, mentor, coach and motivate a team of pensions administrators, fostering a culture of collaboration and high performance. You will conduct regular performance reviews, identifying training needs, and support professional development.
• Monitoring the performance of the team against agreed Service Level Agreements (SLAs) and taking steps to maintain high levels of service as required.
• Monitoring and managing team workloads to ensure distribution aligns with team capacity and client priorities.
• You will be the key contact for clients and trustees, building strong relationships, and for scheme members, acting as a point of contact to address any concerns.
• You may also be involved in managing the delivery of routine project work (such as annual pension increase exercises) as well as ad hoc projects (such as GMP reconciliations/equalisation) including liaison with Isio's wider specialist teams and/or our project support team, as well as external third parties, as necessary.
• Supporting the transition and implementation of new schemes into your team.
• Overseeing the accurate delivery of high-quality work by the team.
• Reviewing and presenting reports to Clients and Trustees and
• Reviewing calculations for members to ensure accuracy.

• Strong experience of working on DB and DC pension schemes (DB experience is essential for the role).
• The ideal candidate is expected to have experience working as a pensions administration manager (or extensive experience as a senior pensions administrator who deputises for the team manager).
• Excellent communication and interpersonal skills.
• Experience of using Microsoft Office, Word and Excel applications.
• Strong numerical skills.
• Excellent client-facing and problem solving abilities.
• Experience of carrying out and checking all aspects of pensions administration tasks, including complex manual pension calculations.
• Ability to manage competing priorities in a fast-paced environment
• Proven track record of motivating a team to deliver high quality output within SLAs.

• A competitive salary and market leading bonus scheme with stretch targets for high performance
• Study support to help you achieve professional qualifications, with salary increases for exam passes
• Development and training opportunities to support your career ambitions throughout your time with us
• A friendly, and supportive team who will help you to deliver your best work

Boost your career