Join our high performing team as a Quality Assurance Analyst focused on reviewing High Risk and PEP Enhanced Due Diligence (EDD) cases. you will review completed high-risk EDD cases worked by Operations. Your focus will be to assess the quality of the review, ensure that all required policy and process elements are captured, and provide constructive feedback when needed. To be successful as a Quality Assurance Analyst you should have experience with: Previous Quality Assurance or Quality Control experience in an operational environment is highly desirable. Working knowledge of Salesforce is highly desirable.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role will be located at our Glasgow office. To determine, negotiate and agree internal quality procedures, service standards and specification to improve performance and quality directing objectives.

Identification of industry trends and developments to implement best practice in quality assurance Services. Collaboration with teams across the bank to align and integrate quality assurance processes. Development and governance of internal quality assurance procedures, standards and specifications, and act as a catalyst for change, mitigate risks and maintain efficient operations. Development of reports and presentations on quality assurance performance and communicate findings to internal senior stakeholders. Identification of areas for improvement and providing recommendations for change in quality assurance processes and provide feedback and coaching for colleagues on these highlighted areas. Execution of service quality assessments to monitor the quality objectives set by the bank, and ensure they comply with regulatory requirements. Participation in projects and initiatives to improve quality assurance efficiency and effectiveness. Determination of risk based on outcome of QA reviews, flagging risks that are outside of tolerance.

They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.