We are partnering exclusively with our client based in the Preston area in their search for a People, Performance and Operations Manager. In this position you will play a pivotal role in driving the people strategy, developing a high-performing culture and ensuring that the team consistently deliver outstanding service and sales results in a regulated environment. My client is looking for a dynamic and people-focused leader who will work closely with the leadership team to ensure the people, processes and performance frameworks fully support the commercial objectives and uphold the companies internal standards. Below is a breakdown of the roles and responsibilities: People Leadership & Culture: Lead, motivate and develop the team to ensure high performance, engagement and clarity of expectations Coach, mentor and influence individuals to support ongoing skills development and behavioural excellence Manage wellbeing, attendance, resourcing and day-to-day HR matters to ensure the team is supported and the office is effectively staffed Foster a positive, collaborative and inclusive workplace culture, ensuring consistent application of policies and fair handling of conflict or concerns Performance Management: Develop and embed the existing performance framework, ensuring clear objectives, KPI's and behavioural standards for all team members Monitor performance met...