Business Unit: Customer Service & Operations – Customer OperationsSalary range: £31,600 - £39,500 per annumLocation: UK Hybrid – Gosforth / Glasgow / Leeds – Ad-hoc travel required as per business needsContract type: Permanent – Full Time Our Team Are you passionate about transforming information into meaningful insight? Do you thrive in a fast-paced environment where no two days are the same? Our Business Analysis, Governance & Reporting team is looking for a talented Governance & Reporting Specialist to help shape the future of Customer Services & Operations and support strategic decision-making across the business. About the Role As a Governance & Reporting Specialist, you’ll play a key role in delivering high-quality performance reporting and actionable insights to senior leadership, including the Board and Executive stakeholders. You’ll support the Business Analysis & Reporting Manager in aligning goals, tracking performance, and ensuring our governance framework is robust and effective. What you’ll be doing

Producing clear, concise, and visually engaging reports and briefings for senior leadership. Delivering insightful performance reporting that identifies trends, highlights challenges, and supports strategic decision making. Contributing to the effective governance of Customer Services & Operations by supporting key frameworks, including Risk & Issue Management, Budget Oversight & Financial Reporting, and People Management Supporting Customer Services & Operations business areas to deliver insight and reporting requirements. Collaborating with the Extended Leadership Team to manage emerging reporting requirements. Prioritising demands to deliver in a dynamic and fast-moving environment.

We need you to have

A structured, outcome-driven approach with experience in performance reporting and supporting governance frameworks. Experience identifying trends, providing insight, and presenting information in formats tailored for senior stakeholders. Exceptional written communication skills, with the ability to distil complex data into compelling narratives for key reports and briefings. A keen eye for detail and a commitment to ensuring accuracy and consistency. Robust problem-solving skills and the ability to adapt quickly to changing priorities. Strong Excel and PowerPoint skills – you know how to turn data into captivating stories, not just spreadsheets. Organised, efficient, and able to manage competing demands with confidence. A customer-focused mindset and a passion for delivering outcomes that make a difference.

Red Hot Rewards

Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)​ plus the option to buy more. Up to five extra paid well-being days per year​. 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.

And there's no waiting around, you'll enjoy these benefits from day one. If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society.  We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.  If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.