Are you an accomplished Personal Assistant who is ready to manage the business lives of our energetic and innovative Digital Leadership Team?

This is a fantastic and rare opportunity to work for Thames Water in a role that is critical to supporting our growing Digital Leadership Team and the business in achieving our Purpose, which we are very proud of: “to deliver life’s essential service, so our customers, communities, and the environment can thrive.”

As part of the Digital team, you will support our senior leaders in doing their roles to the best of their abilities. You will be down-to-earth, sociable, loyal, discreet, and possess a great sense of humour—able to work calmly under pressure in a regulated and rapidly changing environment.

What you will be doing as a Personal Assistant

• Skilful, intuitive, and practical diary management to maximise the Leadership team's time, looking after their welfare and time effectively for a work-life balance.
• Acting as the first point of contact and “face” for the Digital Transformation office, fielding all queries from internal or external customers, meeting and greeting key stakeholders, processing, and replying to sensitive and confidential correspondence, and forwarding requests as appropriate.
• Manage multiple diaries and expenses, raise recruitment and shopping cart orders as required, and ensure approvals and authorisations are dealt with promptly.
• Organise meetings, events, and departmental activities, take minutes, record actions, and arrange travel and venues as needed.
• Draft confidential documents and memos, respond to all forms of communication on behalf of the Digital Transformation Lead team, and support presentations.
• Coordinate project and event management, including internal staff events.
• Build and maintain relationships with stakeholder EAs and PAs, as relationships are key to this role.
• Contribute to a positive, collaborative, and committed working environment, fostering respect and trust among colleagues.

Location: Hybrid, Clearwater Court, Reading

Working hours: 36 hours, Monday to Friday

What you should bring to the role

• Loyal and trustworthy with a friendly, sociable approach, and a passion for Thames Water’s Purpose, Values, and Behaviours.
• The ability to stay calm, adapt, and respond to change and events in an operational business.
• Highly organised with a professional, agile, and diligent nature.
• An understanding of customer needs, and the ability to handle situations sensitively.
• Proven experience in an administrative role.
• A solutions-oriented, problem-solving mentality.
• Excellent grammar and attention to detail.
• Initiative and a desire for change and making a difference.
• A positive outlook and optimistic disposition.

What’s in it for you?

This is an exciting opportunity to join a growing team in a dynamic, evolving environment that values fresh ideas and adaptability. With a 25% increase in team size this year and significant investment in growth, there are strong career development opportunities. If you’re passionate about digital, this role offers a pathway to gain exposure and transition into that space as the business evolves.

• Competitive salary up to £45,000 per annum, depending on experience.
• Annual leave: 24 days, increasing to 28 with service, plus bank holidays.
• Generous pension scheme through AON.
• Benefits supporting health, wellbeing, and finances, including health MOTs, physiotherapy, counselling, Cycle to Work schemes, shopping vouchers, and life assurance.

Find out more about our benefits and perks.

Who are we?

We’re the UK’s largest water and wastewater company, serving over 16 million customers daily. We aim to build a better future by helping our customers, communities, people, and the planet thrive. We’re committed to making a difference and achieving our long-term goals.

Working at Thames Water

Thames Water offers a rewarding, diverse workplace where every day makes a difference. We provide fast-tracked career opportunities, flexible working, and excellent benefits. Whether in call centres or science labs, we seek passionate individuals eager to improve the world.

If you want a sustainable, successful career impacting millions and protecting water resources, join us. We support you every step of the way to build a better future for our customers, region, and planet.

Real purpose, real support, real opportunities. Join the Thames Water family. Learn more.

We are committed to diversity and inclusion, welcoming applications from everyone and providing support throughout recruitment. We aim to remove barriers to success—if you need assistance, we’re here to help.

In a crisis, we rally to support our customers. As part of Team Thames, you can become an ambassador, with full training provided. It’s a rewarding experience to learn more about our business and colleagues.

Disclaimer: Due to high application volumes, we may close the advert early. Apply soon to avoid missing out.