Microsoft Power Platform Support Engineer £45,000 - £50,000 + industry-leading benefits Full-Time | Microsoft Solutions Partner ?

Why Join Us? As a certified

Microsoft Solutions Partner , our client invests in their people and culture to create an outstanding working environment that balances career growth with personal wellbeing. Here's what you can expect: 9-day fortnight

- every other Friday off! Hybrid working

- work from home, a regional hub, or our modern Reading office Private Medical Insurance

(Vitality Health) Medical Cash Plan

(Medicash) Income Protection

and

Death in Service

(YuLife) 25-28 days holiday

(increases with tenure) + your birthday off EV car scheme ,

Cycle to Work ,

Gym discounts ,

Costco membership Buy/sell up to 10 days holiday annually Pension scheme

- 5.5% employer / 4% employee Employee Assistance Programme Professional & personal training budget Quarterly check-ins & ongoing development support Recognition & reward programmes

- including spot bonuses and long-service awards Award-winning culture

- recognised as a Great Place to Work across multiple categories ??

About the Role We're hiring a

Microsoft Power Platform Support Engineer

to help deliver outstanding support to our growing customer base. If you're passionate about solving problems and delivering excellent customer experiences, this is a great opportunity to join a dynamic team within a high-growth Microsoft partner. You'll be providing 2nd/3rd line support for customers using Microsoft Power Platform tools (Power Apps, Power Automate, Power BI) and supporting related environments like Microsoft Dynamics 365. ??

Key Responsibilities Troubleshoot technical issues across Microsoft Power Platform tools Provide clear, professional support to customers via ticketing systems and meetings Collaborate with development and consulting teams on escalations Track and document issues effectively to ensure timely resolutions Stay up to date on platform updates and share insights with customers and team Contribute to service improvement and internal knowledge base ?

Ideal Skills & Experience Experience in a troubleshooting, technical support or similair based position Experience supporting

Power Platform

(Power Apps, Power Automate or Power BI) Exposure to

Microsoft Dynamics 365

is a strong plus - but not essential Strong troubleshooting and customer service skills Knowledge of SQL and databases is advantageous Familiar with ticketing and CRM systems Excellent written and verbal communication skills Self-motivated, team-oriented and eager to learn ?? Location & Working Style Remote - UK Onboarding will involve some in-office time Typically 1-2 in-person team meetings per month

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