Contract Process Analyst – West Midlands/ Hybrid

Up to £500/ day inside IR35.

We’re recruiting on behalf of a market-leading client for an experienced Process Analyst to support a major transformation programme focused on improving service charge processes. The role will play a key part in moving the organisation away from heavily manual, Excel-based processes towards more efficient, standardised, and scalable solutions.

As a Process Analyst, you will work across the wider group to analyse, document, and improve end-to-end business processes. You will act as a bridge between business stakeholders and technical teams, ensuring future-state (“To-Be”) processes align with system functionality and deliver accurate, transparent service charge calculations for customers.

Key Responsibilities:

• Map and document current (As-Is) and future-state (To-Be) business processes, workflows, procedures, and business rules.
• Identify process inefficiencies, risks, and bottlenecks, recommending and supporting the implementation of practical improvements.
• Engage with stakeholders across the business, facilitating workshops, meetings, and presentations to agree and embed new processes.
• Act as a liaison between business teams and technical delivery teams to ensure solutions meet operational needs.
• Analyse process and performance data to identify trends, gaps, and opportunities for optimisation.
• Support change management, including development of training materials and communication plans.
• Identify, assess, and mitigate risks and issues that may affect successful process implementation.

Key Skills required:

• Proven experience in process analysis, process mapping, and documentation.
• Strong proficiency with Visio and BPMN for process mapping and modelling.
• Excellent stakeholder management, communication, and facilitation skills, with the ability to influence at senior levels.
• Strong data analysis skills, with the ability to interpret data and use insights to support decision-making.
• Advanced Microsoft Excel skills for analysis and reporting.
• Understanding of ERP systems, workflow automation, and system integration concepts.

Rate:

Day rate on offer is up to £500/day inside IR35.