46 Month Fixed Term Contract | Midlands | Immediate Start Available Salary equivalent to c£50,000 (pro rata) or Day Rate Considered A financial services organisation in the Midlands is seeking an experienced

Process Improvement Specialist

to lead a focused improvement programme across its core support functions. This is a hands-on role designed to strengthen operational efficiency, reduce risk, and improve scalability across the business during a key phase of growth. The Opportunity

Working closely with senior leadership, you will review and redesign processes across HR, Finance and the wider client journey to create a more streamlined, resilient and future-ready operating model. The organisation is ambitious and evolving, and now needs a pragmatic improvement expert who can quickly diagnose inefficiencies and implement practical, sustainable solutions. Scope of the Role HR Operations

You will assess and enhance the efficiency of people operations, improving payroll oversight, reducing manual reporting burdens, and strengthening the scalability of HR processes. A key focus will be modernising performance management approaches and introducing systems that support growth while reducing reliance on manual, transactional activity. Finance Operations

You will evaluate end-to-end finance workflows, identifying opportunities to automate and streamline processes, mitigate operational risk, and improve controls, particularly across revenue operations and client-related financial processes. The goal is to free up strategic capacity within the team while ensuring robust governance. Marketing & Client Journey

You will map and redesign the client journey across departments to create a more cohesive, transparent, and consistent experience. This includes clarifying ownership of touchpoints, strengthening onboarding pathways, and improving cross-functional collaboration to ensure clients fully engage with the organisations broader service offering. What Were Looking For

Proven experience delivering

process improvement across support services functions

(HR, Finance, Operations, Client Services)

Experience within a

Professional Services

or regulated environment is highly desirable

Strong ability to diagnose inefficiencies and implement practical, scalable solutions

Experience introducing systems, automation, or workflow improvements

Comfortable working at both strategic and hands-on levels

Available to start ASAP

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