The Details

• Contract: Permanent
• Working: 3 days in the office (Mon, Tues, Weds), 2 working from home
• Benefits: £48,000-£52,000, excellent pension and reward schemes
• Location: North East London

The Opportunity

• Lead all client onboarding projects, change projects at clients, and internal projects too.
• Their HR SaaS products (recognition and rewards) are in high demand. They help clients to improve retention, productivity and build excellent workplace cultures.
• Impressive company growth; they have 3,000 clients (98% retention rate).
• Your manager is excellent to work with. She has a long tenure at the business, because; "I love the culture here, no two days are the same and I have always been given opportunities to progress".
• We have placed three Customer Success Managers and three Sales professionals into the company, all are doing really well and are enjoying their roles.

The Role

• Lead on client onboarding for every new client that the business wins.
• Lead on delivery of every client expansion project.
• Lead on all internal projects when required (office moves, software change etc.)
• Lead the end-to-end delivery of projects, managing timelines, budgets, scopes of work and resources to ensure successful outcomes.
• Be the primary point of contact for all stakeholders throughout each project, providing regular updates, managing expectations and ensuring satisfaction.
• Understand and relate client objectives, requirements, and budgets to the company’s products and capabilities.
• Facilitate client decision-making processes and confidently advise on best practices, programme impact, and project strategy.
• Anticipate and mitigate potential risks, quickly addressing any challenges that arise to keep projects on track.
• Share and leverage research and industry trends to enhance client outcomes.
• Define project tasks and resource requirements; assemble and lead project teams.
• Schedule and coordinate activities with both clients and internal teams to ensure timely delivery.
• Conduct regular client calls to define expectations and review progress.
• Communicate and manage critical paths, concurrent events, and potential interruptions.
• Plan for and mitigate risks; anticipate questions and roadblocks.
• Provide clear documentation on project scope, budget, solution specifications, and status updates.
• Successfully facilitate the transition of clients to ongoing account management.

The Person

• Three plus years of experience in project management.
• Effective communicator with strong presentation and group facilitation skills.
• Natural relationship builder.
• Results-driven and committed to flawless execution.
• Self-motivated and team-oriented.
• Confidence to communicate at c-suite level when required.
• Adaptable under pressure with strong time management skills.
• Project Management Professional (PMP) Certification or equivalent is preferred.