JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.  Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

As a Property Manager, your main focus is on delivering a customer-centric property management service that prioritises the client and customer experience. Your objective is to proactively oversee and manage a portfolio of properties, providing exceptional client care and customer service and be responsible for identifying opportunities to extract value, secure additional fees, and generate new business opportunity for JLL. JLL

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Responsibilities

• Managing a portfolio of circa 140 properties 

• Providing an advisory, forward-thinking, and bespoke service to our clients to ensure retention rates remain high

• Seek opportunities to increase revenue, through offering clients' additional services, cross selling JLLs services or seeking additional instructions from existing clients

• Taking initiative in resolving client issues and being proactive in keeping on top workload

• Ensure KPI's and deadlines are met

• Ensuring Landlords are compliant with legislation and contractual obligations

• Adhere to 100% Health and Safety and compliance on your portfolio (including statutory compliance and HMO/selective Licensing)

• Following procedures to ensure service standards are consistent 

• Arranging repairs and maintenance within a reasonable timeframe

• Handing the end of tenancy process, arranging check out inspections and manging the deposit return process. Ensuring all pre-tenancy works and pre-tenancy cleans are completed for all new tenancies

• 3rd party supplier invoices must be paid within a reasonable timeframe in line with our terms of business or within the timeframes as stipulated by the supplier (service charges/ground rents)

• Consistent CRM dashboard management in line with KPIs

• Dealing with insurance claims in a timely manner

Required Skills and Experience::

• 2+ years property management experience

• Confident liaising with clients via phone, email and letter

• Out of the box thinking and pro-active approach

• Ability to manage difficult clients with a calm and proactive attitude

• Have an appetite to learn and develop their career

• Ability to work under pressure with a degree of flexibility and to take control of own workload

• Excellent interpersonal skills - good communication between departments and with tenants and landlords is essential

• Excellent organisational and IT skills

• ARLA qualified

Behaviours

• Agile

• Trustworthy

• Courageous

• Good problem solver

• Positive and 'can do' attitude

• Good team player

We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honoured to be recognized with awards for our success by organizations both globally and locally.

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If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements.  We're interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process -  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.