Join our high performing team as a Quality Assurance Analyst focused on reviewing High Risk and PEP Enhanced Due Diligence (EDD) cases. you will review completed high-risk EDD cases worked by Operations. Your focus will be to assess the quality of the review, ensure that all required policy and process elements are captured, and provide constructive feedback when needed. To be successful as a Quality Assurance Analyst you should have experience with: Previous Quality Assurance or Quality Control experience in an operational environment is highly desirable. Ability to review complex information and identify gaps or inconsistencies. Excellent written communication and feedback skills.   Some other highly valued skills may include: Working knowledge of Salesforce is highly desirable. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.   This role will be located at our Glasgow office.   Job Description Purpose of the role To determine, negotiate and agree internal quality procedures, service standards and specification to improve performance and quality directing objectives.  Accountabilities Identification of industry trends and developments to implement best practice in quality assurance Services. Collaboration with teams across the bank to align and integrate quality assurance processes. Development and governance of internal quality assurance procedures, standards and specifications, and act as a catalyst for change, mitigate risks and maintain efficient operations. Development of reports and presentations on quality assurance performance and communicate findings to internal senior stakeholders. Identification of areas for improvement and providing recommendations for change in quality assurance processes and provide feedback and coaching for colleagues on these highlighted areas. Execution of service quality assessments to monitor the quality objectives set by the bank, and ensure they comply with regulatory requirements. Participation in projects and initiatives to improve quality assurance efficiency and effectiveness. Determination of risk based on outcome of QA reviews, flagging risks that are outside of tolerance. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team’s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.