Reception Manager Thistle Kensington Gardens Contract: Full Time Payment: Salaried Salary: £31000 per annum Thistle Kensington Gardens is located near Queensway, within walking distance of Hyde Park and the West End of London. The hotel has recently been refurbished and has 175 bedrooms, including Executive rooms with fabulous views over the park, and three meeting rooms. What youll be doing As Reception Manager, youll lead by example, providing excellent guest service and a smooth, efficient check-in/check-out process. Your proactive approach will be key in resolving guest queries and ensuring each interaction reflects our commitment to exceptional hospitality. Beyond guest service, youll focus on enhancing team performance through recruiting, training, and ongoing development, helping each team member reach their full potential. Additionally, this role involves a sales component, so youll be comfortable driving sales at the desk and empowering your team to do the same. What youll bring Creative, inspiring leadership that motivates and guides the team to deliver exceptional service A keen eye for detail to ensure the highest standards at all times A deep passion for hospitality and guest satisfaction Excellent communication skills, with the ability to connect naturally with guests and team members Analytical skills for problem-solving and sales strategy Knowledge of Opera is beneficial but not essential What youll get in return As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, well take care of you at every step of your journey so that you can take care of our guests. In fact, were so committed to this that our People Promise sets out how you can expect us to support you at every step of your application and your career with us. Whether thats your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done. Career Development & Growth - Were here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential. Financial Wellbeing You work hard, so well always help your money work hard for you! Some of the great things you can take advantage of include: Wage Stream Youll be paid monthly, but have access to your earned salary before payday should you need it Discounts & Perks Savings on 1000s of retailers, dining, hotel stays, and much more for you and those close to you Refer a Friend Earn up to £1000 when friends join our team Interest-Free Loans Season ticket loans to make commuting easier Mental & Physical Well-being - Were here to support your well-being, whenever and wherever you need it. On-Site Mental Health First Aiders 24/7 Employee Assistance Line Free, confidential advice Be Well Platform Our Online fitness and wellness resources Gym Discounts & Cycle to Work Scheme Recognition & Community Were proud of everything we achieve, so we always celebrate our extraordinary team and culture. Wonderful People Awards Monthly, quarterly, and annual recognition Social & Seasonal Events Fun, inclusive celebrations People Council A platform for every voice Paid Volunteering Days Give back to causes close to you At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.

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