We are looking for a people leader with a strong technical background to join our client's Service Division as a Regional Operations Manager. This role is ideal for someone who has progressed through hands on technical work in the field for example as a technician or engineer and has since gained experience leading and developing field based teams.

The service operation supports a wide variety of customers in the hospitality industry. Continuous improvement of their service offering is central to growth, making this a key leadership role within the organisation.

About the Role

Covering South London and the South East, the Regional Operations Manager will lead, coach and develop a regional team of Installation & Service Technicians with varied experience levels. Working alongside four other Regional Operations Managers and supporting customers across all market sectors, you will play a vital part in delivering operational excellence across a region.

This role is highly people‑focused, requiring strong leadership, organisation, and the ability to bring out the best in a remote, geographically spread team.

What You'll Be Responsible For

Taking ownership of service delivery targets and regional performance Providing constructive coaching, mentoring and performance management Giving timely feedback, both 1:1 and in group settings Supporting team members through challenges, development needs and changes in process Asse...