Resident Liaison Officer Hourly Rate: £17.40 PAYE Location: North London Job Type: Temporary (until September 2025), with potential for permanent employment Working Arrangement: Onsite We are seeking a Resident Liaison Officer for a national housing association to support the development and implementation of our customer contact and stakeholder communication strategy. This role is crucial for maintaining and enhancing our relationships with residents and stakeholders, ensuring effective communication and service delivery. Day-to-day of the role: Participate in and lead local service resident engagement strategies. Analyse key data to inform service improvement strategies. Coordinate responses to customers by collaborating with the local housing team, Customer Contact Centre, and Response. Identify relevant internal and external stakeholders to ensure comprehensive service changes. Manage customer communications to maintain high satisfaction levels. Organize meetings, briefings, and produce communication materials using various methods. Act as a key member of the Housing Project Team, representing the team at meetings and leading smaller project teams as needed. Provide a customer-focused service, ensuring all tasks are completed and resident complaints or requests are actioned effectively. Lia...