Resident Liaison Officer (RLO) Location:

Based out of Leamington Spa, CV33 Role Type:

Temp to Perm Start Date:

Immediate

Rate:

£17 - £22 per hour The Opportunity: Resident Liaison Officer (Retrofit) We are looking for an experienced and proactive

Resident Liaison Officer

to join our team on a major

home energy improvements and retrofit

contract. This is an immediate start, ongoing position based out of our site office in

Leamington Spa . This role is vital to the success of the project, as you will be the main point of contact for residents, ensuring that the home energy improvement works are carried out with minimal disruption. The work will primarily cover areas such as

Stratford (CV47), Alcester (B49), and Southam (CV47) . This position would be an ideal fit for someone located in the

Coventry

or surrounding areas. Key Responsibilities Resident Communication:

Act as the primary liaison between residents, site management, and the client. You will be responsible for providing clear and consistent updates on the progress of works.

Access and Scheduling:

Coordinate access with residents to their homes, ensuring that all appointments are scheduled efficiently and with their consent.

Issue Resolution:

Handle and resolve resident queries, concerns, and complaints with professionalism and a solutions-based approach.

Project Administration:

Maintain detailed records of all communication and interactions with residents, and assist with the distribution and collection of satisfaction surveys.

On-Site Support:

Visit properties as required to liaise with residents directly and assist with any logistical issues related to the project.

Candidate Profile Experience:

Proven experience as a Resident Liaison Officer, ideally with a background in social housing, repairs, or property refurbishment. Experience in retrofit or home energy improvement projects is a significant advantage.

Communication Skills:

Exceptional verbal and written communication skills with the ability to build rapport and manage expectations effectively.

Empathy:

A compassionate and patient approach to handling resident concerns is essential.

Organisational Skills:

The ability to manage your time and workload efficiently while dealing with multiple tasks.

Mobility:

A full UK driving license and your own vehicle are required due to the travel involved between different sites.

Salary & Benefits Fuel Allowance:

A fuel allowance is provided to cover mileage for on-site travel.

Contract:

Temporary with a strong possibility of becoming a permanent role based on performance and project needs.

TPBN1_UKTJ